Real-time help?
Yes, really!

AHS members with a ShieldPlus℠ or ShieldComplete℠ plan can access video chat in the new AHS app as a free member benefit. Once in the app, they can simply start a new request and select Video Chat Now when prompted. Video chat hours are from 6AM-9PM CST, 7 days/week.

No, all they need is the camera on their phone! The camera will allow their Expert to see what they’re seeing and help assess the issue. They’ll just want to make sure the area is clear of any debris so they can access it easily with their camera. If your clients have a toolbox or any tools handy, it’s a plus to have them within reach. If not, that’s okay too! Their Expert can help recommend any tools needed to make the repair. Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

If the covered item cannot be fixed using video chat, your clients can easily make a service request for in-person help (for the cost of their service fee) from a Pro in the app after the video chat. Their Expert will also share notes with the assigned repair Pro, which may help speed up the repair process in many cases. Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week. Subject to change.

AHS members with a ShieldPlus℠ or ShieldComplete℠ plan can access video chat in the AHS app as a free member benefit. Video chat hours are from 6AM-9PM CST, 7 days/week.

When you use video chat in the AHS app, you will be connected with an Expert who can help you with plumbing, electrical, HVAC, appliance and general repair issues in real time using your phone.  If a covered item has experienced a covered breakdown that cannot be fixed over video chat, you can place a service request for in-person help for the cost of your service fee.  We will assign a Pro who will come to your home to diagnose any covered issues, and we’ll repair them subject to the limitations and exclusions of your plan agreement.   See the plan agreement for coverage details, including service fees, limitations and exclusions. Charges for non-covered items may apply.

Video chat feature available to AHS members with select plans. Video chat hours are from 6AM-9PM CST, 7 days/week.

No, your clients cannot video chat with an Expert about an item or issue that isn't covered. Video can be used to help them assess and potentially repair a covered issue in real time. However, if the issue can't be repaired via video chat, you can place a service request for in-person help for the cost of your service fee.